Patient Financial Assistance & Services for Touchette & Kenneth Hall

Fear of a medical bill should never get in the way of receiving essential health services. Depending on your situation, we offer a variety of services such as billing your insurance carrier, determining financial assistance eligibility as well as offering minimum deposits for those without any other means of assistance. Our Customer Service representatives will be happy to personally assist you in determining your eligibility for these services and provide an estimate of your patient responsibility  including deductibles, co-pays and for services not covered by insurance.

Patient Financial Assistance & Services Information

Health Plans Accepted

Our hospitals will be happy to provide billing services for your healthcare needs. We are participating providers in several Health Plans. A list of Health Plans is provided at the bottom of this page.

Financial Assistance

As part of our mission to be a safety net healthcare provider, we offer financial assistance to help pay for hospital charges for those who do not have insurance or other medical benefits. If you desire this assistance, please contact a Customer Service Representative at (618) 332-5215 and they will be happy to personally assist you. Our guidelines and application are also available on-line for your convenience. The guidelines and application are provided at the bottom of the page.

Hospital Payment Policy | Application for Financial Assistance

Patients presenting at Touchette Regional Hospital for non-emergent hospital services and do not qualify for financial assistance will be reviewed prior to receiving non-emergent hospital services for any co-payment obligations or hospital required deposits, based on the schedule below, or any payment requirements as set forth in the Hospital Payment Policy. Payments and deposits are required prior to receiving non-emergent hospital service(s) or the service(s) will be deferred until an acceptable arrangement can be made. Patients will be advised prior to the non-emergent hospital service of any payment obligation prior to presenting for the non-emergent hospital service or at the time of presenting for the non-emergent hospital service. For additional information or to make deposit arrangements, please contact Customer Service at (618) 332-5215

Patient Responsibility Estimate

Our hospital is committed to sharing with you reliable cost estimates of your healthcare needs. Depending on your situation, we will determine an estimate of your out of pocket expenses such as deductibles, co-pays or any financial assistance you may be eligible for. The information provided is not a guarantee of the final billing charges and your related financial responsibility. Your actual bill and responsibility may vary from the estimate based on the medical condition, unknown circumstances or complications, final diagnosis and recommended treatment ordered by your physician. It is possible that you may receive services from other healthcare professionals while you are at our hospital that will be billed separately.

To obtain a Patient Responsibility Estimate, please contact our Customer Service department at (618) 332-5215 and they will be happy to assist you.

 

Customer Service

The Customer Service staff located at Touchette Regional Hospital looks forward to personally assisting you with the following services and pledge to treat you with respect and dignity. Please contact us at (618) 332-5215 to see how can personally assist with your needs.

  • Scheduling Healthcare Services

  • Billing Inquires

  • Patient Responsibility Estimate

  • Financial Assistance

  • Help Apply For Medicaid

  • Up front Payment and Deposit Arrangement

 

View Health Plans | View Guidelines | View Application | Payment Policy